Hospital Policies
Clear Expectations, Compassionate Care
Appointments & Cancellations
We operate by appointment only and ask that you arrive 5–10 minutes early. Early arrival allows us to complete any necessary paperwork and ensures you have the full amount of time scheduled with your veterinarian.
For the safety of all pets and clients:
If your pet is reactive to other pets or people, please notify our team upon arrival so we can accommodate them appropriately. If waiting in the lobby is stressful, you are welcome to call us upon arrival, and we will bring you directly into an exam room when one becomes available.
To remain respectful of all scheduled appointments, we reserve the right to reschedule patients who arrive more than 10 minutes late.
We do have a cancellation and no-show policy. If an appointment is canceled, missed, or rescheduled with less than 24 hours’ notice more than twice, a prepaid exam fee will be required at the time of scheduling future appointments.
For the safety of all pets and clients:
- Dogs must be on a leash no longer than 6 feet
- Cats must be in a secure carrier
If your pet is reactive to other pets or people, please notify our team upon arrival so we can accommodate them appropriately. If waiting in the lobby is stressful, you are welcome to call us upon arrival, and we will bring you directly into an exam room when one becomes available.
To remain respectful of all scheduled appointments, we reserve the right to reschedule patients who arrive more than 10 minutes late.
We do have a cancellation and no-show policy. If an appointment is canceled, missed, or rescheduled with less than 24 hours’ notice more than twice, a prepaid exam fee will be required at the time of scheduling future appointments.
Technician Appointments
Technician appointments are available for select services such as nail trims, anal gland expression, and lab work. These visits are performed by trained technicians and do not include a doctor exam. If medical concerns are present, the appointment will need to be scheduled with a veterinarian.
Technician appointments are available for select services such as nail trims, anal gland expression, and lab work. These visits are performed by trained technicians and do not include a doctor exam. If medical concerns are present, the appointment will need to be scheduled with a veterinarian.
Surgery & Drop off appointments
Surgery Day Expectations
On the day of surgery, you will receive an estimate outlining all planned services. A consent form will be reviewed and signed, confirming procedures and your preferences regarding CPR or DNR status.
We will also collect an emergency contact number to provide updates and to reach you quickly if needed. Payment is due at the time of discharge.
On the day of surgery, you will receive an estimate outlining all planned services. A consent form will be reviewed and signed, confirming procedures and your preferences regarding CPR or DNR status.
We will also collect an emergency contact number to provide updates and to reach you quickly if needed. Payment is due at the time of discharge.
Drop-Off Appointments
We offer drop-off appointments for established patients to help accommodate busy schedules. With this option, your pet stays with us for the day to be examined and treated. Once the doctor has completed their evaluation, we will contact you to discuss findings and recommendations before discharge.
Drop-off appointments are scheduled on a case-by-case basis and require pets to be current on vaccines.
We offer drop-off appointments for established patients to help accommodate busy schedules. With this option, your pet stays with us for the day to be examined and treated. Once the doctor has completed their evaluation, we will contact you to discuss findings and recommendations before discharge.
Drop-off appointments are scheduled on a case-by-case basis and require pets to be current on vaccines.
Payment OptionsPayment is due at the time services are provided. To maintain focus on patient care and keep costs manageable, we do not offer billing or in-house payment plans.
We accept:
We offer financing options through CareCredit and Cherry to help make your pet’s care more manageable. For more information check our financial information page: |
Pet InsurancePet insurance is another option to help manage veterinary costs. After paying for services, you can submit a claim directly to your insurance provider for reimbursement. We are happy to provide medical records to insurance companies upon request.
There are many insurance providers available, each offering different levels of coverage. We recommend contacting companies directly to find the best plan for your pet’s needs. Common pet insurances our clients are using:
Coming soon, we will be able to accept Trupanions direct pay! |
Prescription Refill Policy
We receive a high volume of refill requests and ask that you plan ahead when requesting medications.
Pharmacy Policy:
Some local human pharmacies can accept prescriptions called in directly, unless the medication is a controlled substance. Certain controlled medications require a written prescription per pharmacy regulations.
If a medication is lost, spilled, or runs out sooner than expected, please contact us. We will do our best to accommodate urgent requests, though same-day refills cannot always be guaranteed.
Refill requests are processed:
Important:
A current veterinary-client-patient relationship is required to prescribe medications. This includes a physical exam within the past year.
Some medications also require routine bloodwork monitoring every 6–12 months.
- Standard refill requests: 24–48 hours
- Compounded or special-order medications: 10–14 days
Pharmacy Policy:
- We can electronically approve prescriptions through Chewy, VetSource, and 1-800-PetMeds
- Other online pharmacies require a written prescription
- Written prescriptions are available for pickup for a small fee (to cover secure, fraud-resistant paper)
- Please allow 24–48 hours for written prescriptions to be prepared
Some local human pharmacies can accept prescriptions called in directly, unless the medication is a controlled substance. Certain controlled medications require a written prescription per pharmacy regulations.
If a medication is lost, spilled, or runs out sooner than expected, please contact us. We will do our best to accommodate urgent requests, though same-day refills cannot always be guaranteed.
Refill requests are processed:
- Monday–Friday: 8:00 AM – 5:00 PM
- Closed weekends and holidays
Important:
A current veterinary-client-patient relationship is required to prescribe medications. This includes a physical exam within the past year.
Some medications also require routine bloodwork monitoring every 6–12 months.
Returns & Exchanges
Due to safety and regulatory standards, we do not accept returns or exchanges on medications, even if unused. Some products, such as prescription diets or supplements, may be eligible for manufacturer guarantees.
Our policies are designed to ensure a safe, efficient, and positive experience for both you and your pet. If you have any questions, our team is always happy to help guide you through any part of your visit.
