New Clients
Welcome to the Happy Tails Family!
We’re honored you’ve chosen us to care for your pet. Our team is committed to providing compassionate, personalized care while building lasting relationships with both you and your pet from the very first visit.
|
🙌Always accepting new clients A strong partnership between you and your veterinary team leads to better care and better outcomes for your pet. By taking the time to get to know you, your pet, and their history, we’re able to provide more thoughtful, tailored care every step of the way. That commitment to personalized care is why we are always happy to welcome new clients into our hospital. |
|
Scheduling your first visit |
New client deposit policy |
|
To schedule your first appointment, please call and speak with one of our client care specialists. We’ll gather some basic information about you and your pet to get you established in our system and answer any initial questions you may have.
We also request any previous medical records prior to your visit. This allows our team to review your pet’s history in advance so we can focus more on your pet’s needs during your appointment. Please note that we request full medical records—including exam notes and history—not just vaccination dates, as this provides a more complete picture of your pet’s health. If records are unavailable, we are happy to help request them on your behalf. For new puppies or kittens, you may email photos of any previous exams or vaccination records if needed. |
To help ensure appointment availability for all of our patients, we require a deposit at the time of scheduling your first visit. This deposit is applied toward your initial exam.
If an appointment is missed, canceled with less than 24 hours’ notice, or if arrival is more than 10 minutes late, the deposit will be forfeited and a new deposit will be required to reschedule. We understand that unexpected situations can arise, and we appreciate your understanding as this policy helps us provide timely care for all of our patients. |
Before your first appointment |
New Client Form |
|
| |||
What to expect at your first visit
When you arrive, our client care team will welcome you, confirm your information, and check your pet in. This helps ensure we always have the most accurate and up-to-date details.
Your pet will be weighed, and one of our veterinary technicians or assistants will guide you to an exam room. They will take time to review your pet’s history, discuss any concerns, and gather important information to share with the doctor.
Your veterinarian will then perform a thorough exam, discuss findings, recommend any needed care, and answer all of your questions. We encourage open communication and want you to feel informed and confident in your pet’s care.
To make your visit as smooth as possible, checkout is completed in the exam room. This allows you to stay comfortably with your pet while we review any recommendations, schedule follow-up visits if needed, and complete payment.
Payment is due at the time services are provided.
Your pet will be weighed, and one of our veterinary technicians or assistants will guide you to an exam room. They will take time to review your pet’s history, discuss any concerns, and gather important information to share with the doctor.
Your veterinarian will then perform a thorough exam, discuss findings, recommend any needed care, and answer all of your questions. We encourage open communication and want you to feel informed and confident in your pet’s care.
To make your visit as smooth as possible, checkout is completed in the exam room. This allows you to stay comfortably with your pet while we review any recommendations, schedule follow-up visits if needed, and complete payment.
Payment is due at the time services are provided.
Why Choose Happy Tails Animal Hospital
|
Additional InformationFor more information regarding appointments, payment options, pet insurance, and hospital policies, please visit our Hospital Policies page.
|
Our Mobile AppTo help make your experience as convenient as possible, we offer a mobile app for easy communication and access to your pet’s care. After you provide us with your email address, you will receive an invitation to download our app.
With the app, you can:
To get started, download the app, search for our hospital, and create your login using the same email address you provided to us. We look forward to connecting with you and caring for your pet! |
|
We look forward to meeting you and your pet and becoming your trusted partner in their lifelong care.
