Our top priority at Happy Tails Animal Hospital is the health and wellness of our patients- it’s the foundation of everything we do. While that focus has always been on providing the best care possible to both current and new patients, the recent spread of COVID-19 has surprisingly brought an influx of patients into the clinic. Since we have had more clients joining our hospital, we have had to implement some changes.
We are now asking that clients pre-pay over the phone for their first exam with us. The deposit will be used to prepay for the first exam. If a client no call/ no shows for an appointment or shows up more than 10 minutes late for their appointment, the deposit will be lost and a new deposit will need to be made in order to reschedule an exam with us. We understand that this may seem like an inconvenience to some, but this helps ensure that clients arrive for their scheduled appointments.
We are now asking that clients pre-pay over the phone for their first exam with us. The deposit will be used to prepay for the first exam. If a client no call/ no shows for an appointment or shows up more than 10 minutes late for their appointment, the deposit will be lost and a new deposit will need to be made in order to reschedule an exam with us. We understand that this may seem like an inconvenience to some, but this helps ensure that clients arrive for their scheduled appointments.
All clients: We ask that you please call us at 1-717-393-8245 when you arrive at the hospital. We are allowing two clients to enter the building with the patient. Appointments scheduled as "Technician Appointments" will also remain as Curb-Side.
- General Appointments: A staff member will come to your car to get you and your pet and escort you into the building once a room is available.
- Technician Appointments: We ask that you wait in the comfort of your car and a technician will call you to discuss any questions/concerns, and recommendations.
- Payment and payment options will then be discussed and obtained over the phone.
- A staff member will then bring your pet back out to your car.
COVID-19 update 12/27/2021
In light of the increase in recent Covid cases and the new variant we just wanted to remind our clients of a few things. Please always call when arriving at our facility to check in over the phone. Do NOT just walk in unless you are asked to do so. This is to minimize the amount of people in our lobby. We will continue to allow 2 people in for an appointment with the doctor. Our technician appointments will continue to remain curbside only.
If you are experiencing any of the following symptoms in the last 48 hours please inform our staff that you are not feeling well:
If you are experiencing any of these symptoms, we will request that your appointment occur using our curbside service to prevent prolonged exposure to our staff.
If you have tested positive for Covid 19, are awaiting test results, or have been told by your healthcare provider that you are suspected to be positive for COVID-19 in the past 10 days, then we will ask that you do not come to your appointment and reschedule it.
For an appointment that is needed because your pet is sick during a time when the above conditions are applicable to you, please find a family member or friend who is not ill to bring your pet for a curbside appointment. We can then call you over the phone to discuss your pet’s treatment plan and payment.
We request honesty from our clients to help protect our staff. There have been times in neighboring hospitals and clinics where COVID has caused them to have to shut down due to lack of staff. We are doing our best to prevent this so that we can continue to serve our clients and provide care for all of our patients.
Sincerely,
Dr.Hodges and the staff of Happy Tails Animal Hospital
If you are experiencing any of the following symptoms in the last 48 hours please inform our staff that you are not feeling well:
- Fever or chills
- Cough
- Shortness of breath
- Fatigue
- Muscle or body aches
- New loss of taste or smell
- Congestion or runny nose
- Nausea, Vomiting, or diarrhea.
If you are experiencing any of these symptoms, we will request that your appointment occur using our curbside service to prevent prolonged exposure to our staff.
If you have tested positive for Covid 19, are awaiting test results, or have been told by your healthcare provider that you are suspected to be positive for COVID-19 in the past 10 days, then we will ask that you do not come to your appointment and reschedule it.
For an appointment that is needed because your pet is sick during a time when the above conditions are applicable to you, please find a family member or friend who is not ill to bring your pet for a curbside appointment. We can then call you over the phone to discuss your pet’s treatment plan and payment.
We request honesty from our clients to help protect our staff. There have been times in neighboring hospitals and clinics where COVID has caused them to have to shut down due to lack of staff. We are doing our best to prevent this so that we can continue to serve our clients and provide care for all of our patients.
Sincerely,
Dr.Hodges and the staff of Happy Tails Animal Hospital
