Our top priority at Happy Tails Animal Hospital is the health and wellness of our patients- it’s the foundation of everything we do. While that focus has always been on providing the best care possible to both current and new patients, the recent spread of COVID-19 has surprisingly brought an influx of patients into the clinic. Since we have had more clients joining our hospital, we have had to implement some changes.
We are now asking that clients pre-pay over the phone for their first exam with us. The deposit will be used to prepay for the first exam. If a client no call/ no shows for an appointment or shows up more than 10 minutes late for their appointment, the deposit will be lost and a new deposit will need to be made in order to reschedule an exam with us. We understand that this may seem like an inconvenience to some, but this helps ensure that clients arrive for their scheduled appointments.
We are now asking that clients pre-pay over the phone for their first exam with us. The deposit will be used to prepay for the first exam. If a client no call/ no shows for an appointment or shows up more than 10 minutes late for their appointment, the deposit will be lost and a new deposit will need to be made in order to reschedule an exam with us. We understand that this may seem like an inconvenience to some, but this helps ensure that clients arrive for their scheduled appointments.
All clients: We ask that you please call us at 1-717-393-8245 when you arrive at the hospital. We are allowing one Client to enter the building with the patient. We ask that all clients wear masks while in the building. Any clients with children will be asked to continue Curb-Side Care to limit the amount of people in the building at one time. Appointments scheduled as "Technician Appointments" will also remain as Curb-Side.
Please Note: For those who do not have a cellphone, we ask that you please let us know this when you schedule the appointment. Once you are checked in, we will have you return to your car and wait for further notice. We appreciate everyone’s patience and understanding during this time. We are doing everything we can to continue to provide quality care as we navigate through COVID-19 together.
- General Appointments: A staff member will come to your car to get you and your pet and escort you into the building once a room is available.
- Technician Appointments: We ask that you wait in the comfort of your car and a technician will call you to discuss any questions/concerns, and recommendations.
- Payment and payment options will then be discussed and obtained over the phone.
- A staff member will then bring your pet back out to your car.
- Prescription/Food Pick-up: Please remain in your vehicle and call upon arrival. A staff member will take payment over the phone and bring the items out to you.
Please Note: For those who do not have a cellphone, we ask that you please let us know this when you schedule the appointment. Once you are checked in, we will have you return to your car and wait for further notice. We appreciate everyone’s patience and understanding during this time. We are doing everything we can to continue to provide quality care as we navigate through COVID-19 together.
